A well-rounded cloud phone system includes features like auto-attendant, call routing, voicemail, desktop and mobile apps, conferencing, and collaboration tools. It can also support multiple phone numbers, such as toll-free, local, and international, to increase customer reach. Moreover, it can offer fail-over capabilities to avoid mass outages and data loss. This way, it saves your business from expensive hardware and labor costs.
Reduced Costs
Whether you’re looking to cut costs or improve ROI, cloud telephony is the answer. It can reduce hard costs, such as hardware upgrades, administrative management, and software up-gradation fees. It can also reduce soft costs, such as losing productivity from downtime or lost opportunities from missed calls. With a cloud phone article from Ooma system, you can use your business telephone number on any internet-connected device. This can include mobile phones, desktops, and laptops (as long as they’re internet-connected) without sacrificing call quality or functionality.
Additionally, you can use geographic flexibility with a cloud phone system by letting employees work from home or another location. Calls can be automatically routed to their devices if they’re out of the office using GPS data or cellular triangulation. Ultimately, this makes your business more resilient to natural disasters or power outages. This can lead to significant cost savings in areas like a lack of downtime or lost revenue.
Increased Flexibility
Unlike traditional phone systems, cloud-based solutions host software on the Internet, freeing businesses from the time-consuming IT overhead of managing their server. This also reduces the need for expensive equipment such as a private branch exchange (PBX) system. Additionally, a significant advantage of cloud business phone systems is their scalability. By choosing a provider that offers a variety of plans for different types of users, companies can quickly expand their call center software capabilities as they hire new team members. In addition, remote employees can access phone lines and advanced calling features from a mobile device or desktop computer. This allows them to work from home or while on the go without worrying about missed calls or poor customer service. Of course, a strong internet connection is essential for this type of functionality. However, some providers provide a 24/7 live customer support team to help their clients overcome any connectivity issues that may arise.
Increased Security
As all voice calls are routed over the Internet, cloud telephony provides added security. It also eliminates the need for hardware and saves on energy usage. A managed solution stores call activity during a power outage or natural disaster. The system will instantly reroute calls to another location and prevent revenue loss. With the right VoIP provider, you can easily add new features without the cost of additional equipment. Auto attendants and virtual receptionists help reduce customer wait times and allow calls to be easily routed. Call analytics lets you identify areas where your team needs to improve performance. If you’re considering a cloud phone system, ensure your chosen supplier has the reputation and experience to support your business goals. Look for unbiased reviews, case studies, and testimonials to find a trustworthy partner. Then you can focus on what matters: growing your business. Your technology should always be in the way of your success.
Reduced Maintenance Costs
Compared to a traditional system, cloud communications are less expensive to maintain. When you choose a cloud telephony platform, an external telco provider will handle your business’s installation, maintenance, and upgrades. This eliminates the need to divert valuable internal resources from more important projects for phone system upkeep, resulting in significant cost reductions. Cloud systems offer a wide range of features that can help your team be more productive, like call recording, auto-callbacks, unified messaging (voicemail to email), ad-hoc conference calls, and CRM integration. Some providers also provide a free softphone program that allows employees to use their mobile phones or computers as office extensions and call from any location with an internet connection. However, it’s important to note that reliable internet speed is necessary for calling through a cloud-based system, and it may be necessary to upgrade your bandwidth depending on how much you plan to use your phone system.
